Our Mission

To help healthcare organizations cut costs by achieving “Optimal Patient-Centered Care (OPCC)” where the broken patient-provider relationship is replaced with one of trust, and the patient feels informed, valued and empowered while receiving the individually customized medical care they need and want.

WHAT IS OPTIMAL PATIENT-CENTERED CARE?

“Patient-Centered Care” has become a common term that sounds like a worthwhile ideal. However, what’s lacking is a consistent definition or a systematic roadmap to follow, in order to achieve the highest standard of care.

“Optimal Patient-Centered Care” is the highest standard of “Patient-Centered Care.”

We define it as an individualized approach to patient care, where healthcare providers are equipped with standardized knowledge and skills required to:

Focus on the needs of each patient as an individual, by listening to them and helping them communicate their unique situation and needs
Respectfully help the patient understand their health status and the options available to them

Engage the patient in making their own healthcare decisions as they define the best outcome for themselves
Deliver care centered on each patient’s rights and priorities

WHAT DIFFERENCE CAN OPTIMAL PATIENT-CENTERED CARE MAKE TO YOUR PATIENTS, CLINICIANS AND HEALTHCARE ORGANIZATION?

Already under heavy workloads and demands, clinicians are justifiably concerned that they don’t have extra time to spend with patients. However, our focused training can provide the crucial link that helps them see OPCC as…

a realistically attainable goal with huge benefits.

Delivering OPCC in your organization will foster a trusting patient-provider relationship, yielding these tangible benefits:

Decreased staff turn-over by minimizing frustration, as positive patient outcomes are realistically attained
Achievable cost reductions

Improved patient and family satisfaction
Increased patient compliance, reducing preventable readmissions

HOW CAN YOUR ORGANIZATION ACHIEVE OPTIMAL PATIENT-CENTERED CARE?

Healthcare Competency Program Specialists provide custom–designed, on-going, continuous training, focusing on the integration of Clinical Medical Ethics and Professional Competencies required to provide OPCC.

Because we recognize the complexity of clinical roles, requiring solid, mastery-level knowledge and skills unique to each healthcare discipline, each training program is tailor-made to help your organization’s clinicians provide OPCC, by adapting it to their discipline and to their patients’ specific needs.

We provide programs for application in all healthcare settings along the continuum of care, i.e.:

Hospitals, clinics, doctor’s practices, surgical centers, etc.
Acute care, long-term and short-term care

Inpatient and outpatient care
Patient care at all age levels

WHY DO YOU NEED OPCC?

If you are an administrator or decision maker with the vision to take your organization to the highest level of Patient-Centered Care, you need a plan that your clinicians can achieve and sustain.

Delays can be costly. Act NOW to make Optimal Patient-Centered Care the standard of care every patient entering your doors can expect. OPCC training will help you achieve measurable benefits for your patients, your clinicians and your organization’s bottom line.

DON’T YOU OWE IT TO YOUR ORGANIZATION TO FIND OUT MORE?

You’re in the right place. Discover how OPCC training is different and superior to other Patient-Centered Care approaches. We will not only show you what to do, but precisely how to do it.

Let us help you slash operating costs while elevating your organization to be a recognized leader in Optimal Patient-Centered Care.

Our Healthcare Competency Programs are available in Illinois and nationwide.